epub The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lif... download
by Carl Sewell & Paul B. Brown
The book explores Sewell's 10 Commandments of Customer Service: 1. Ask customers what they want and . The customer will tell you how to provide good service Identify the three things that are most important to the customer. Measure them, to make sure you're providing them
The book explores Sewell's 10 Commandments of Customer Service: 1. Ask customers what they want and give it to them again and again. 2. Systems, not smiles. Saying please and thank you doesn’t ensure you’ll do the job right first time, every time. Only systems guarantee you that. 3. Under promise, over deliver. Measure them, to make sure you're providing them. Create a short questionnaire (3, at most 5, questions) that focuses on the most important parts of doing business from the customer's perspective.
Clean, undamaged book with no damage to pages and minimal wear to the cover. Flip to back Flip to front.
Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.
By Carl Sewell and Paul B. Brown. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life.
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