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epub Tl 9000: A Guide to Measuring Excellence in Telecommunications download

by Alka Jarvis

  • ISBN: 0873895096
  • Author: Alka Jarvis
  • ePub ver: 1207 kb
  • Fb2 ver: 1207 kb
  • Rating: 4.2 of 5
  • Language: English
  • Pages: 168
  • Publisher: Asq Pr (January 1, 2001)
  • Formats: mbr mobi rtf mbr
  • Category: IT
  • Subcategory: Networking & Cloud Computing
epub Tl 9000: A Guide to Measuring Excellence in Telecommunications download

Alka Jarvis has 25 years of experience in software development, 12 of which have been in Total Quality Management. This book is akin to the Rosetta Stone for decoding the TL 9000 quality management system.

Alka Jarvis has 25 years of experience in software development, 12 of which have been in Total Quality Management. She is a Certified Quality Systems, ISO 9000 Lead Auditor (RAB) and also a Certified Quality Analyst.

The book Written by three experts who have worked on TL 9000 from its inception, this book is one of the most complete sources of information on the telecommunications standards.

Written by an experienced auditor, this book explains TL 9000 from an auditors viewpoint, and offers examples .

Written by an experienced auditor, this book explains TL 9000 from an auditors viewpoint, and offers examples of questions an auditor may ask during the course of an interview the book is extremely helpful to both TL 9000 auditors and those trying to gain a better understanding as they implement TL 9000 within their organization. Each chapter of the book includes a check list of pertinent questions that will help offer further insights into the details of TL 9000. Библиографические данные.

Material in this article was excerpted from the forthcoming Quality Press book TL 9000: A Guide to Measuring Excellence in Telecommunications by Alka Jarvis, Ashok Dandekar and the author of this article. ASQ Quality Press plans a December publication date for the book. 1. Eugene Hutchison and Sandford Liebesman, "Telecom Industry Forum Working Toward TL 9000, an ISO 9000-Based Standard," Quality Progress, December 1998, pp. 14-19. 2. The QuEST Forum, TL 9000 Quality System Requirements, Book 1, Release . (Milwaukee: Quality Press, 1999).

The dynamic nature of telecommunications and the globalization of the industry has created a need for a set of quality standards to solidify . TL 9000 Release . : A Guide to Measuring Excellence in Telecommunications.

TL 9000 Release .

TL 9000 Telecommunications Standard and QuEST. We have customers wanting us to become TL9000 but the cost of being a member of the quest forum is high for a small company as ours. Telecommunications Standard TL 9000 - Willing to Help Others. Thread starter Mark Kempf. Start date Jul 27, 2003.

TL 9000 is built on ISO 9001 Quality Management System standard. It was developed by the global members of the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum. A new revision (R6) of TL 9000 was released in September 2016. Learn more about the changes and the transition arrangements in the last paragraph below. hardware, software and services.

The book is extremely helpful to both TL9000 auditors and those trying to gain a better understanding as they implement TL9000 within . Tl 9000: A Guide to Measuring Excellence in Telecommunications EAN 9780873895095

The book is extremely helpful to both TL9000 auditors and those trying to gain a better understanding as they implement TL9000 within their organization. Each chapter of the book includes a check list of pertinent questions that will help offer further insights into the details of TL9000. Tl 9000: A Guide to Measuring Excellence in Telecommunications EAN 9780873895095. Iso Lesson Guide 2000: Pocket Guide to Q EAN 978087389.

Alka Jarvis, Vern Crandall. The ISO 9000-3 Guideline is meant to serve as a guide for the application of the ISO 9001 Standard to the development, supply, and maintenance of software. Process Assurance. Techniques for Process Assurance. The Standard and Guideline are being use. More). Testing and Validation.

Written by three people who have worked with TL9000 from the beginning, this book is designed to help new communications companies understand and implement quality standards. It provides examples and case studies from the industry along discussion of the issues debated during the development of TL 9000, the industry need to develop additional requirements beyond ISO 9001, and the identification of metrics that are aimed at driving continual improvement. Chapters address common requirements, hardware, software, service, TL 9000 metrics, data management and analysis, and feedback information. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Comments (2)

Swiang
Got my first experience on TQM when I used to work as a Product Engineer in the Automotive sector. Always thought that those pracices (ISO9000 and related) could translate well to other activities, being Broadcast Engineering my "second" career I saw with good eyes the effort to develop TL9000. During my first research on this I went on-line and managed to get some information here and there on the web, but nothing as concise and straight to the point as this book. If you work in Telecommunications and are interested in knowing how to do things better, get a start by reading this TL9000 guide.
Xarcondre
This book is akin to the Rosetta Stone for decoding the TL 9000 quality management system. TL 9000 is currently defined by two documents, both of which are available from Amazon: TL 9000 Quality Management System Requirements Handbook (Book 1, Release 3.0) and TL 9000 Quality Management System Measurements Handbook (Book 1, Release 3.0). Like any other standards documents these are terse (the System Requirements Handbook is 100 pages and the System Measurements Handbook is 200 pages), and are written to be an unambiguous as possible.
While terseness and lack of ambiguity are qualities one would want in a standards document, they make for onerous reading when you're trying to understand the standard in the first place. This book explains the TL 9000 standard, its goals and objectives, and its elements in a readable style that you'll appreciate if you've had to plow through the two handbooks cited above. It also gives a good summary of the registration and accreditation process.
If you're researching TL 9000, but do not know exactly what it is, how it applies to you or whether or not you should buy a book on the subject the following may help.
WHAT: TL 9000 is a quality standard for service, hardware and software providers to the telecommunications industry. The standard is under the cognizance of the QuEST Forum (Quality Excellence for Suppliers of Telecommunications), which currently has 13 service provider and 101 supplier members.
TL 9000 Release 3.0 is aligned to ISO 9001:2000, so understanding that standard is also essential (I recommend ISO 9001:2000 Explained by Cianfrani, Tsiakals and West). You can envision TL 9000 as a multi-layered model with ISO 9000 as the umbrella that provides the governing structure, with a set of common TL 9000 requirements below that are telecommunication-specific and govern hardware, software and service requirements. Under the requirements layer is another layer of TL 9000 metrics that apply to hardware, software and services.
WHY: If your company is one of an estimated 10,000 world-wide suppliers of hardware, software or services to the telecommunications industry being TL 9000 registered may make the difference between your company's continued success or eventual failure if you're not registered.

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